Team Communication
Collaborate effectively with your facility management team through integrated messaging, notifications, and real-time updates that keep everyone informed and aligned.
In-App Messaging
Work Order Comments
Contextual discussions directly on work orders for status updates, questions, and progress reports.
- • Real-time notifications to relevant team members
- • Photo and document attachments
- • @mentions to tag specific users
- • Complete conversation history
Team Chat Channels
Dedicated channels for teams, departments, or specific facilities to coordinate activities.
- • Department-specific channels (HVAC, Electrical, Plumbing)
- • Building or site-specific discussions
- • Emergency response coordination channels
- • Vendor and contractor communication
Video Calls & Screen Sharing
Integrated video conferencing for complex troubleshooting and remote assistance.
- • One-click video calls from work orders
- • Screen sharing for technical guidance
- • Recording capability for training purposes
- • Mobile device camera sharing for inspections
Pro Tip: Use @mentions to notify specific team members about urgent issues or when their expertise is needed. This ensures important messages don't get lost in busy communication channels.
Smart Notification Settings
- • Priority-Based Alerts: Critical and high-priority work orders trigger immediate notifications
- • Role-Based Filtering: Receive notifications relevant to your responsibilities and expertise
- • Location Awareness: Get alerts for work orders in your assigned areas or buildings
- • Time-Based Controls: Set quiet hours and do-not-disturb periods for non-emergency notifications
- • Escalation Chains: Automatic notification escalation when primary contacts are unavailable
Notification Channels
In-App Notifications
Real-time updates within the platform with visual indicators and sound alerts for urgent matters.
Email Notifications
Configurable email alerts for work order assignments, status changes, and daily/weekly summaries.
Mobile Push Notifications
Instant alerts on mobile devices for emergency situations and time-sensitive work orders.
SMS Integration
Text message alerts for critical incidents and after-hours emergency notifications.
Notification Best Practices
- 1. Customize by Role: Managers need different notifications than technicians
- 2. Use Priority Levels: Reserve urgent notifications for true emergencies
- 3. Set Clear Expectations: Define response time expectations for different notification types
- 4. Regular Review: Periodically assess and adjust notification settings based on team feedback
- 5. Emergency Protocols: Ensure critical notifications have multiple delivery methods
Team Coordination Tools
Shared Workspaces
Collaborative spaces for project teams to share documents, track progress, and coordinate activities.
- • Project-specific document repositories
- • Shared calendars and scheduling tools
- • Resource allocation and availability tracking
- • Progress dashboards and milestone tracking
Emergency Communication
Rapid response communication systems for facility emergencies and critical incidents.
- • Mass notification systems for building evacuations
- • Emergency contact escalation trees
- • Integration with building alarm systems
- • Real-time incident status updates
External Stakeholder Communication
Controlled communication channels for vendors, contractors, and facility users.
- • Vendor portal access with limited permissions
- • Public-facing status pages for planned maintenance
- • Automated updates to facility users about service disruptions
- • Contractor work coordination and safety briefings
Advanced Communication Features
- • Translation Services: Multi-language support for diverse facility teams
- • Voice-to-Text: Speech recognition for hands-free communication in the field
- • Offline Messaging: Store and sync messages when field technicians regain connectivity
- • Message Templates: Pre-written templates for common communications and status updates
- • Integration APIs: Connect with existing communication tools like Slack, Microsoft Teams, or email systems
Communication Analytics
- • Response time metrics for different communication channels
- • Team engagement and participation analytics
- • Communication volume trends and peak usage patterns
- • Message effectiveness scoring and optimization suggestions
- • Compliance tracking for regulatory communication requirements
Enterprise Feature: Advanced security controls include message encryption, retention policies, and audit trails to meet compliance requirements for sensitive facility operations.
Improve your team's communication efficiency
Learn advanced communication strategies and best practices from our facility management experts.